Shipping Policy
Shipping Policy — The First Aid Store Australia
We ship Australia-wide from our Sydney warehouse.
Order processing time
Orders are generally processed and dispatched within 1–2 business days after payment is received.
Orders placed after 12:00pm AEST, on weekends, or on public holidays will be processed on the next business day.
Estimated delivery times
| Location | Estimated delivery time |
|---|---|
| Sydney Metro | 1–3 business days |
| NSW Regional | 2–5 business days |
| Melbourne, Brisbane, Canberra Metro | 2–5 business days |
| Adelaide, Perth, Hobart, Darwin | 4–8 business days |
| Regional & Remote Areas | 5–12 business days |
Delivery times are estimates only and may vary depending on courier availability and location.
Shipping costs
| Order Value | Shipping Cost |
|---|---|
| Orders under $200 | Flat rate $15 shipping Australia-wide |
| Orders over $200 | FREE standard shipping Australia-wide |
Some oversized, pallet, dangerous goods, or special freight items may require additional shipping charges. If applicable, we will contact you before dispatch.
Delivery providers
Orders are shipped using Australia Post and selected courier partners.
Incorrect addresses & delays
Customers are responsible for providing accurate delivery details. We are not responsible for delays caused by incorrect address information, courier delays, weather events, or circumstances outside our control.
Contact
For shipping enquiries, please contact:
📧 info@thefirstaidstore.com.au
📞 1300 516 464